U.S. Return Policy

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Defects

• We have never sold any defective items in over 21+ years of having our online store.
• Bella Couture® only sells the absolute finest in quality merchandise as you will see once received.
• We utilize a 10 point inspection check by three Bella Couture® GIA Diamond and Colored Gemstone Certified quality control agents and a close up HD video tape is taken of every item in great detail right before it is packaged for shipment. 
• However, if you have received a defective item, please contact customer care here within 24 Hours to inform us of the issue. You must include a photo of the damage/defect with your email.
• We are not responsible for damages caused by customer tampering with or improper care, handling or incorrect sizing requests by the buyer. We reserve the right to refuse a return if after examination of our quality control video we clearly determine the alleged damage/defect was actually caused from product tampering by the buyer.
• The exact colors of merchandise is accurate but personal computer or phone settings may vary due to indoor/outdoor lighting, and cell phone or computer monitor resolutions. These situations do not qualify as defects.

RETURNS

Ship Your Return

• Start your return process by clicking the Request an RMA Number Return Portal Link within your account here.
• The cost of return shipping, $9.99 for any number of items, will be deducted from your store credit (Bella Couture® E-Gift Card) if you use the return label provided by Bella Couture®. 
• You must make multiple returns for multiple orders do not place all orders into one package to return. To ensure you receive the correct return credit amount, you MUST request a return authorization request for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned for faster processing.
• All returns must be encased in a shipping box (not a padded envelope) to full protect the items. If you send the item incorrectly and the return is damaged, we will not accept a return. 
• Once we receive your return, we will refund the purchase amount to a Bella Couture® E-Gift Card sent to your order's email address.
• Please allow up to two weeks for your return to be processed.

International Return Policy

• Bella Couture® does not accepts returns for international sales.

FAQS

How long does it take to process the return?

• Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.

How long does it take to receive my refund?

• Once you receive your email indicating your return has been processed, you can expect to receive your Bella Couture® E-Gift Card sent to your email address on file.

Is there a return fee?

• If you use our pre-paid return label, the cost of return shipping is $9.99 for any number of items and will be deducted from your store credit (Bella Couture® E-Gift Card). You may also choose to mail the item back using your own insured, trackable method.

How do I request a return label?

• Start your return process here to receive a return label.

Do you offer price adjustments?

• Due to our limited quantities and high demand for our products, we cannot offer price adjustments on any items. Returned merchandise will be processed for a Bella Couture® E-Gift Card only.

Do Bella Couture® E Gift Cards ever expire?

• Bella Couture® E-Gift Cards do not expire and can be use towards the purchase of any future purchase(s) on BellaCouture.com forever.

Can I make a return in person at your store?