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We are here to help you
From finding the perfect gift for any occasion, to beautiful jewelry styling or sizing advice, our Customer Care Specialists are always here and happy to help you.
Hours of Operation
Monday-Friday: 8:30AM - 7:30PM ETSaturday and Sunday: 9:00AM - 5:00PM ET
Locations
Los Angeles, CA 90210
Beachwood, OH 44120
Our 100% Flawless Guarantee
We want your new Bella Couture® heirloom to bring you complete joy. If it is not absolutely perfect, we welcome you to return it within 15 days of delivery for a full refund or exchange.
How It Works:
- Initiate: Visit our Online Return Portal to generate your fully insured, complimentary shipping label.
- Pack: Secure your jewelry in its original luxury box. Ensure the tamper-evident tag is still fully intact and unremoved.
- Ship: Drop the boxed package (not envelope) at any authorized shipping location.
- Refund: Once inspected, your refund will post to your original payment method within 3 business days when your return is received within seven days of the original delivery date or store credit when received after seven days but within fourteen days of the original delivery date.
Please Note: Custom engravings, bespoke orders, one of a kind, antique jewelry, and altered sizes, rings are crafted specifically for you and cannot be returned.
*SPECIAL ORDERS* ARE NOT RETURBALE, NOT EXCHANGEABLE, SOLD AS-IS and CANNOT RE CREDITED AS THEY ARE ALL NON REFUNDABLE FOR ANY REASON and you agree NOT TO FILE A DISPUTE WITH YOUR BANK OR CARD ISSUER FOR ANY REASON meaning if you buy making a SPECIAL ORDER purchase on our site YOU AGREE TO THESE LEGALLY BINDING TERMS OF SALE. YOU MAY NOT MAKE A SPECIAL ORDER UNLESS YOU AGREE TO THESE TERMS OF SALE.
GIFT CARDS & GIFT CERTIFICATES
A Bella Couture® gift certificate can be used toward any merchandise online. A perfect gift for any occasion!
- Gift certificates & Gift Cards never expire.
- Shop Gift Cards - Mailed [Click Here]
- Shop Gift Certificates - eMailed [Click Here]
EMAIL US
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