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Returns & Exchanges

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RETURNS & EXCHANGES

Celebrating over 22+ years of stellar 5 STAR customer service.

Need help with an order? Our experts are available to assist you right now.

Enjoy 100% Safe Shopping & our Money Back Guarantee

Safe Shopping

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Money Back Guarantee

Shop risk free with Bella Couture's Money Back Guarantee which gives you time to make sure you love your purchase(s).

If for any reason you need to return an order we will happily provide you with a full refund as store credit including original shipping or as a FREE exchange.

Our Return Policy

Your complete satisfaction with Bella Couture®, LLC merchandise is 100% guaranteed or the item may be returned or exchanged within fourteen days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return fees and your return's shipping insurance fees. To receive a Return Merchandise Authorization code on orders shipped within the United States contact us.

Please note eligible returns must be in their original unaltered condition, all product documentation included (ie: security tags intact and un-cut, gift box, gift bag etc.), and post marked shipped back to us within 5 days of the original delivery date and arrive back to our store within 10 days of delivery to you. 

To expedite an exchange for a different item, we recommend returning for refund and placing a new order or contacting us to HOLD the item you want instead. Most items we sell are either one-of-a-kind or of a very Limited Stock and Limited Editions. Please allow approximately 2-4 days after your return is received for your refund to be processed.

All orders are video taped during the packaging process to ensure you are receiving the exact item's ordered and that they are of only the finest quality. For this reason Bella Couture® will not be responsible for claims of missing parts, lost or damaged returned shipments. Returns are video taped to ensure the item returned is in the same exact condition as it was shipped to you. If a package or item delivered to you arrives damaged by the postal service, you must refuse the shipment and call us immediately at 1.310.487.2373 and do not accept the delivery or you will be responsible for its content's condition. Please retain all packing materials unless instructed otherwise by Bella Couture®. Claims for damaged items must be reported within 1 hour of the 1st attempted delivery of your order. 

Returns are processed during weekdays once an item has been received at our Returns & Exchanges Fulfillment Center. Following receipt of your return, you'll receive a confirmation email letting you know your return was received. Please allow an average of 1-2 weeks for full processing. Our Bella Couture® Quality Assurance department will review and grade the returned item. Items that show any signs of wear or items that have been altered, resized (by a jeweler other than Bella Couture®, LLC), or items that are damaged cannot be accepted for return. Please allow 7-14 days after processing for your bank or card to post credit towards your account. 

At this time, all sales on https://bellacouture.com are returnable for a refund as store credit which never expires or for a free exchange. Please view the measurements and scale of all products before purchasing. We are here and happy to help. If you need assistance before making a purchase please send us an email at bellacouture.help@gmail.com or give us a ring on 877-7-BELLA-7 or (310)487-2373 with any prior questions or concerns and one of our friendly customer service agents will get back to you within 24 hours. 

Our store is only responsible for pieces purchased directly on BellaCouture.com.

Free Exchanges

Unaltered, New and Antique Fine Jewelry and Antiques returned and delivered to our store within 10 days of delivery can be exchanged for FREE. Once you return the original item and have decided on your exchange / replacement item, your new order will be shipped to you at our expense. 

Non-Refundable Items

Engraved jewelry merchandise may not be returned. Diamonds purchased as part of our Bella Couture® Red Box or Black Box Diamond Program may not be returned for exchange, refund or credit. One of a Kind, Special orders, sale, discounted merchandise are final sale and are not eligible for return. Returns without a Bella Couture® return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Worn, damaged or altered items with security tags removed or returns with missing parts, gems, paperwork, grading cards, gem documentation, gift boxes or missing product will not be processed. Gifted items not returned by the original purchaser are non-returnable. All international sales are final sales and are not eligible for return. We reserve the right to refuse any return that does not follow our return guidelines.

How to Prepare a Return 

To return a diamond, fine jewelry or rare antique to Bella Couture®, follow the process below:

  1. For all returns call 1.310.487.2373 and you will be given a Return Authorization Code. For your return, write your RMA code on the outside of the box you are returning below your address. Please note, an item returned without an RMA code will be refused.
  2. Packaging Your Return: We recommend you use the original or a similar shipping box, include all original packaging and collateral materials. Items returned without the entire contents will not be processed until the additional contents are returned. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the US$275 (or equivalent amount in other currencies) replacement cost. For security reasons, do not write Bella Couture® anywhere on the outside of the box.

 

Insure Your Package: We recommend you securely package your return in it's original packing materials, fully insured. We are not responsible for lost or stolen returned articles that your selected carrier causes. 

Shipping Charges

Shipping charges, including Special Handling and any other related costs, are non-refundable. Bella Couture® will not reimburse you for return shipping expenses incurred. If you request to return for alteration merchandise which is of a special order, we may reimburse you for full or partial return shipping expenses our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.

Tracking Order Shipments

Once your order ships you will receive an automatic shipping confirmation the day of the outbound shipment. You can track the status of your order on your My Account page or by clicking here. Thank you for shopping at Bella Couture®, LLC. If you have any questions about your return, please call a Bella Couture® Diamond & Jewelry Consultant at 1.310.487.2373. 

Credits to Your Charge Card

Credit card PayPal® purchases will be refunded towards the credit card or account used in the original purchase. Please allow up to 1-2 weeks from the date that Bella Couture® has received your return for your account to be credited. Your credit card company's refund posting guidelines may vary. All payment methods will be refunded and credited as online store credit.

Sale Price Adjustments

Sale price adjustments cannot be made after a sale. Prices are subject to change without notice.

Can I Cancel or Change an Order?

If you would like to change or cancel an order please call a Bella Couture® Diamond, Jewelry or Antique Consultant at 1.310.487.2373. We will do our best to try to accommodate order changes to the extent in which it is possible prior to a shipping confirmation. Changes in orders may result in a shipping delay. We are unable to accommodate changes or cancellations on orders that have already shipped or special orders. If your order has already shipped the order will not be able to be altered.

Checking a Return's Status

Check the status of your returned item on your My Account page or by clicking here.

Check your Gift Certificate Balance

REDEEM GIFT CERTIFICATE

To redeem a gift certificate at BELLA COUTURE ® click REDEEM GIFT CERTIFICATE

  1. REDEEM GIFT CERTIFICATE [Click Here]
  2. You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.
  3. Browse the store and add items to your cart as you normally would.
  4. Click the 'View Cart' link to view the contents of your shopping cart.
  5. Type your gift certificate code in to the 'Redeem Gift Certificate' box and click 'Go'.

CHECK GIFT CERTIFICATE BALANCE

To check a gift certificate balance at BELLA COUTURE ® click links below 

  1. CHECK GIFT CERTIFICATE BALANCE [Click Here

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